A replay and slides are available from our webinar on Outsourced Operations along with all of Questions and Answers.
Today’s virtual and global organisations need outsourcing cost advantages, but without loss of flexibility, quality control, customer transparency or service performance accountability, regardless of the contract terms.
While there are dozens of partial solutions for customer experience, service quality, performance analytics and intelligence, only one solution provides revolutionary, time-to-value, scalability and ease-of-integration to support the ‘unified information layer’ for both departmental and enterprise intelligence programs.
You will learn how to easily and affordably create a unified business picture of internal, home-based, in-the-field, and outsourced customer/team contacts, processes and performance with little configuration delay and risk, through a unique and revolutionary solution.
Learn how you can capture and analyse: Any contact. Any location. Any organisation. From: One resource. One fee. One person to call.
Agenda:
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Jonty Pearce, Editor – Call Centre Helper
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Free In-Network and Interceptor Whitepaper
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Topics to be discussed
The consensus for Unified Analytics in a virtual and global organisationChallenges today for building unified content and analytics solutionsCallMiner solution options that are revolutionising the marketUse scenarios / Business casesSecurity and complianceIntegration and flexibilityTime-to-valueStrategies for outsource governance and negotiations 
This webinar is provided by Call Centre Helper and is sponsored by CallMiner. Click here to view the replay